Billing Policy

We offer several convenient ways for you to pay your monthly Internet bill; credit card, debit card, check draft or cash. If you select to pay by credit card, debit card or check draft, we give you a discounted rate compared to invoices simply because the billing process is easier. If for some reason your bank declines our request for payment (insufficient funds, cancelled card, lost card, closed account, etc.) we are charged a fee by your bank. Unfortunately, this fee is passed on to you. Please make sure that your draft will go through on the 5th of each month to avoid any additional charges.

If you pay monthly by cash or check, you pay a $2 surcharge simply because the billing process is more involved than with automatic debit. Invoices are emailed (or US Mailed to those that requested it) out 1 day prior to their due date (the 1st of every month) and payment is expected on or before the 14th. If payment is not received in our office by the 14th, a late fee of $2.00 is added to your account. If your account has a balance remaining on the 20th, your account will be suspended and any past due amounts must be paid to re-activate it. We'd rather not have to charge this fee but in order for us to continue to provide you with quality service at a low rate, we need to receive your payment on time.

Our automated accounting system generates the email invoices on the last day of each month and sends them out. It also sends out a reminder on the 5th if your account has a balance. On the 15th it sends another email stating that the late fee has been applied (if your account has a balance) and on the 20th it automatically suspends the account. Regardless of how you are billed, the system will generate these emails for your account. Credit card and bank draft customers are emailed receipts instead of invoices. If you prefer to receive these email messages at an address other than your primary Internet8 email account, please notify the accounting department.